1. Introduction

These Terms of Service govern your use of this website, www.nutrivow.com. By using this website, browsing our products, creating an account, or placing an order, you accept these Terms of Service in full.

If you disagree with these Terms of Service or any part of these Terms, you must not use this website.

Legal Entity: This website is owned and operated by ZHU LONG (HONG KONG) E-COMMERCE LIMITED, having its registered address at Portion 1 of Unit No.721A, 7/F, Star House, No.3 Salisbury Road, Tsim Sha Tsui, Hong Kong.

Throughout the site, the terms “we,” “us,” and “our” refer to Nutrivow.

2. Intellectual Property Rights

Unless otherwise stated, Nutrivow and/or its licensors own the intellectual property rights in the website and the materials on the website. Subject to the license below, all intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages, product information, order information, or other website materials for your own personal and non-commercial use, subject to the restrictions set out below and elsewhere in these Terms of Service.

You must not:

• Republish material from this website without permission
• Sell, rent, or sub-license material from this website
• Reproduce, duplicate, copy, or otherwise exploit material on this website for commercial purposes
• Edit or otherwise modify any material on the website without our written consent

3. Acceptable Use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.

You must not use this website in any way that is unlawful, illegal, fraudulent, harmful, or misleading.

You must not use this website to copy, store, host, transmit, send, use, publish, or distribute any material that consists of, or is linked to, any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software.

You must not conduct any systematic or automated data collection activities, including but not limited to scraping, data mining, data extraction, or data harvesting, on or in relation to this website without our express written consent.

4. Product Information and Wellness Disclaimer

Nutrivow provides pet wellness products and nutritional supplements intended to support general pet health and daily wellness.

We make reasonable efforts to ensure that product descriptions, images, ingredients, usage directions, pricing, and availability information on our website are accurate and up to date. However, we do not warrant that all product information is always complete, accurate, current, or error-free.

Product packaging, labels, ingredients, or instructions may vary slightly from the information shown on our website. Please always read the product label, usage instructions, warnings, and any accompanying materials before using the product.

Nutrivow products are not intended to diagnose, treat, cure, or prevent any disease. These statements have not been evaluated by the Food and Drug Administration (FDA). The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your veterinarian.

If your pet has a medical condition, is pregnant, nursing, taking medication, or has special health needs, please consult your veterinarian before using any supplement or wellness product.

5. Orders, Pricing, and Availability

All orders placed through this website are subject to acceptance and availability.

We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in product or pricing information, suspected fraud, payment issues, shipping restrictions, or violation of these Terms.

Prices and availability of products are subject to change without notice. If we discover an error in the price or availability of an item you ordered, we may contact you for instructions or cancel the order and issue a refund.

6. Payment Terms

Nutrivow accepts major credit cards and other payment methods displayed at checkout. All payment transactions are processed through secure third-party payment gateways.

By placing an order, you represent and warrant that the payment information you provide is accurate, complete, and authorized for use.

Billing: When completing your purchase, a billing statement including “NUTRIVOW,” “NUTRIVOW.COM,” or a similar descriptor may be displayed on your payment page and/or your card statement.

Subscriptions and Auto-Renewal: If you choose to enroll in our Subscribe & Save program, your subscription will automatically renew at the specified interval. You can manage, pause, or cancel your subscription at any time by logging into your customer account or contacting us at support@nutrivow.com at least 48 hours before your next scheduled charge.

7. Shipping, Returns, and Refunds

Shipping, returns, refunds, exchanges, and cancellations are governed by our separate policies, which form part of these Terms of Service. Please review the following pages before placing an order:

• Shipping Policy
• Refund Policy
• Privacy Policy

8. No Warranties

This website is provided “as is” without any representations or warranties, express or implied. Nutrivow does not warrant that:

• This website will be constantly available or available at all times
• The information on this website is complete, true, accurate, or non-misleading
• The website will be free from errors, viruses, or other harmful components

Nothing on this website constitutes veterinary, medical, legal, financial, or professional advice.

9. Limitations of Liability

Nutrivow will not be liable to you in relation to the contents of, use of, or otherwise in connection with this website for:

• Any indirect, special, incidental, or consequential loss
• Any business losses, loss of revenue, income, profits, anticipated savings, contracts, business relationships, reputation, goodwill, or loss or corruption of information or data
• Losses caused by events outside our reasonable control, including delays by shipping carriers, customs delays, technical failures, or force majeure events

Nothing in these Terms is intended to limit any rights you may have under applicable consumer protection laws.

10. Exceptions

Nothing in these Terms of Service will exclude or limit any warranty or liability that would be unlawful to exclude or limit under applicable law, including in respect of:

• Death or personal injury caused by Nutrivow’s negligence
• Fraud or fraudulent misrepresentation on the part of Nutrivow
• Any matter which it would be illegal or unlawful for Nutrivow to exclude or limit its liability

11. Indemnity

You hereby agree to indemnify Nutrivow against any losses, damages, costs, liabilities, and expenses incurred or suffered by Nutrivow arising out of any breach by you of any provision of these Terms of Service or your improper use of this website.

12. Breaches of These Terms of Service

Without prejudice to Nutrivow’s other rights under these Terms of Service, if you breach these Terms in any way, Nutrivow may take such action as we deem appropriate, including suspending your access to the website, cancelling orders, and/or bringing legal proceedings against you.

13. Variation and Assignment

Nutrivow may revise these Terms of Service from time to time. Revised Terms will apply to the use of this website from the date of publication. Please check this page regularly to ensure you are familiar with the current version.

14. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Refund Policy, and any other policies published on this website, constitute the entire agreement between you and Nutrivow in relation to your use of this website.

15. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Hong Kong SAR, unless otherwise required by applicable consumer protection laws.

16. Contact Us

If you have any questions about these Terms of Service, please contact us:
Email: support@nutrivow.com
Service Hours: Mon - Fri: 9:00 AM - 5:00 PM (HKT)
Business Address: Portion 1 of Unit No.721A, 7/F, Star House, No.3 Salisbury Road, Tsim Sha Tsui, Hong Kong
Company Name: ZHU LONG (HONG KONG) E-COMMERCE LIMITED