Privacy Statement

We take your privacy seriously. This Privacy Policy explains how Nutrivow and nutrivow.com collectively referred to as “we,” “us,” or “our” collect, use, share, and protect your personal information when you visit our website, place an order, contact us, or use our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Collection and Use of Personal Data

Personal data is information that can be used to directly or indirectly identify you. This may include your name, email address, phone number, billing address, shipping address, payment-related information, order details, device information, IP address, and website usage information.

Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer be used to identify you.

We collect and use personal data only as necessary to provide our products and services, process orders, communicate with customers, improve our website, prevent fraud, and comply with legal obligations.

Promoting Safety and Security

We follow the principles of legality, transparency, and data minimization. We use reasonable technical and administrative measures to protect the security of your personal information.

We may use personal data to help verify customer activity, prevent fraud, protect our website, investigate suspicious or potentially illegal activity, and enforce our terms, policies, or applicable laws.

What Personal Data We Collect

1. Data You Provide

We collect the personal data you provide when you use our website, place an order, create an account, contact us, subscribe to marketing emails, participate in a survey, or otherwise interact with us.

If you make a purchase, we collect personal data related to your order, including:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Payment-related information
• Account and authentication information, if applicable

Please note that payment transactions may be processed by third-party payment providers. We do not directly store your full credit card number or complete payment card details on our website.

2. Data About Use of Our Website and Services

When you visit our website, we may automatically collect certain information about your device and usage, including:

• Device type
• IP address
• Browser type
• Operating system
• Pages viewed
• Referring website
• Time and date of visit
• Usage and diagnostic information
• Approximate location based on IP address

This information helps us understand how customers use our website, improve user experience, troubleshoot issues, measure advertising performance, and protect the security of our services.

How We Use Your Personal Data

Generally, we use personal data to provide, improve, and develop our products and services, communicate with you, process orders, offer relevant marketing communications, and protect our business and customers.

1. Providing, Improving, and Developing Our Products and Services

We may use personal data to:

• Process and fulfill your orders
• Arrange shipping and delivery
• Provide customer support
• Manage returns, refunds, and exchanges
• Improve our website, products, and services
• Conduct data analysis, research, and audits
• Maintain business records
• Prevent fraud and unauthorized activity

2. Communicating with You

We may use your personal data to communicate with you about:

• Your order
• Shipping and delivery updates
• Returns, refunds, or exchanges
• Customer service requests
• Account or transaction-related matters
• Updates to our policies or terms

Subject to your consent where required by law, we may also send you marketing communications about our products, promotions, or services.

If you no longer wish to receive marketing emails, you may unsubscribe by following the instructions included in our emails or by contacting us at: support@nutrivow.com

Cookies and Similar Technologies

Cookies are small pieces of text used to store information on web browsers. We may also use similar technologies, including pixels, tags, and device identifiers, for purposes such as website functionality, analytics, advertising measurement, and improving customer experience.

Use of Cookies

We use cookies to provide, protect, and improve our website and services. Cookies may be used to:

• Keep items in your shopping cart
• Remember your preferences
• Understand how visitors use our website
• Improve website performance
• Measure advertising and marketing effectiveness
• Provide a safer shopping experience
• Personalize content or advertising where permitted by law

You may adjust your browser settings to refuse or disable cookies. However, some parts of our website may not function properly if cookies are disabled.

We also use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Disclosure of Personal Data

We may share certain personal data with trusted third-party service providers that help us operate our business and provide services to customers. These may include:

• Payment processors
• Shipping and logistics providers
• Website hosting providers
• Email and customer support service providers
• Analytics providers
• Advertising and marketing platforms
• Fraud prevention and security service providers
• Professional advisors where necessary

Our store is hosted on Shopify Inc. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We do not sell your personal information to third parties.

Data Disclosure, Storage, Transfer, and Processing

1. Fulfillment of Legal Obligations

We may process or disclose personal data when required to comply with applicable laws, regulations, legal processes, or lawful requests from public authorities.

2. Business Transfers and Corporate Transactions

We may share or transfer personal data in connection with a merger, acquisition, reorganization, sale of assets, financing, bankruptcy, or similar business transaction.

3. Legal Compliance, Security, and Protection of Rights

We may disclose personal data if we determine in good faith that disclosure is reasonably necessary to:

• Protect our rights and property
• Enforce our terms and policies
• Investigate fraud or suspicious activity
• Protect the safety of our customers or others
• Comply with legal obligations
• Respond to lawful requests from government authorities

Children

Our website, products, and services are intended for adults. We do not knowingly collect, use, or disclose personal data from children under 16 years old. If you believe a child has provided us with personal data, please contact us at: support@nutrivow.com

Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete personal data
• Request deletion of your personal data
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent
• Request a copy of your personal data in a structured format
• Lodge a complaint with a competent data protection authority

To exercise your rights, please contact us at: support@nutrivow.com

Additional Rights for US Residents: Depending on your state of residence, you may have specific rights regarding your personal information, including the right to opt-out of the ‘sale’ or ‘sharing’ of your personal data for targeted advertising. We do not sell your personal data. To exercise your specific state privacy rights, please contact us at support@nutrivow.com.

Third-Party Websites and Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of third-party websites. We encourage you to read their privacy policies before using them.

Data Security, Integrity, and Retention

We use reasonable technical, administrative, and physical security measures to protect your personal data. We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of our website after the updated Privacy Policy becomes effective means that you accept the revised Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us:
Email: support@nutrivow.com
Service Hours: Mon - Fri: 9:00 AM - 5:00 PM (HKT)
Business Address: Portion 1 of Unit No.721A, 7/F, Star House, No.3 Salisbury Road, Tsim Sha Tsui, Hong Kong
Company Name: ZHU LONG (HONG KONG) E-COMMERCE LIMITED